Despite Flood, Business Keeps Rolling at Mini-Circuits
Brooklyn, NY (May 9, 2011) — When the floodgates opened upstream of Lake Taneycomo, Mini-Circuits' Missouri sales office was ready, thanks to a well-thought-out, actionable Business Continuity Plan. "Our customers are located around the world, and uninterrupted service is essential," said Logene B, Sales Manager of the office. "It was a real mess, but the flood demonstrated the true value of our plan. We had a seamless handoff of customer support to our colleagues in New York, and our temporary IT network was up and running off-site within a couple of days."
Even after the floodwaters receded, the detailed plan made a difference. "We had established contacts with the city and the utility companies, and they were there as soon as we could get in the building. The disaster recovery team was a great help, but they had a hard time keeping up with our Mini-Circuits 'can-do' spirit! Everyone at headquarters was very supportive and kept morale up, and our members out here really came through. Within three days of getting into the building, we had people at their desks working, even though parts of the office were still drying out."
The Business Continuity Plan is a key part of Mini-Circuits' AS9100 Quality Certification. Ted Heil, Mini-Circuits Vice President, noted that "strategic planning and attention to process are two of the ways we continue to exceed customer expectations for performance, delivery, service and price." For more about Mini-Circuits, and the industry's broadest lineup of RF/IF & Microwave components, go to minicircuits.com.